Terms of Service

These terms govern your use of BreederHQ (“the service”), operated by Haijahr Limited (“we”, “us”). By creating an account you agree to them.

1. The service

BreederHQ is web software that helps dog breeders and kennels manage their dogs, litters and puppy records, reminders, buyer enquiries, sale contracts with online signing, handover packs, licensing records and stock. We may add, change or remove features over time.

2. Your account

You must give accurate details and keep your login secure. You are responsible for activity under your account and for the people you invite to your kennel. You must be 18 or over.

3. Free trial, subscription and billing

• New kennels start on a free trial. Unless you cancel before it ends, it converts to a paid subscription automatically.
• Subscriptions are billed monthly or yearly in advance and renew automatically until cancelled. Prices are shown on our pricing page and may change with at least 30 days' notice.
• Prices are exclusive of VAT. We add UK VAT where it applies; VAT-registered business customers outside the UK who provide a valid VAT number may be zero-rated under the reverse charge.
• Payments and card details are handled by our payment provider (Stripe); we do not store your card details.
• You can cancel at any time and access continues until the end of the paid period. Because the service is digital and available immediately, fees already paid are non-refundable except where required by law.

4. Acceptable use

You agree not to misuse the service, including: breaking the law, uploading unlawful or infringing content, attempting to access other kennels' data, disrupting the service, or reselling it without our agreement.

5. Your content and data

You keep ownership of the information you put into BreederHQ (your dogs, litters, records, documents, images and the details of your buyers and enquirers). You grant us the licence needed to host and process it to run the service. For the personal data you enter about other people, your kennel is the data controller and we act as your processor; how we handle personal data is set out in our privacy policy, which includes the data-processing terms that apply between us. You are responsible for having the right to use that information, for its accuracy, and for meeting your own legal obligations as a breeder (including any licensing, microchipping and record-keeping duties). Compliance features in the service are aids, not legal advice.

6. Contracts and electronic signatures

The service lets you create, send and take online signatures on puppy sale contracts between you and your buyer. Any such contract is solely between you and the buyer: we are not a party to it and are not responsible for its content, lawfulness or enforceability, which are your responsibility. A signature captured in the service (for example, a buyer typing their name and confirming agreement) is intended to be an electronic signature; we record details such as the signatory's name, the date and time and an IP address as evidence that signing took place. It is your responsibility to ensure your contracts are appropriate and complete.

7. Third-party services

We rely on trusted third parties to run the service, including cloud hosting, our payment provider (Stripe) and the AI provider used to read photos you submit. Their processing of personal data on our behalf is covered in our privacy policy.

8. Our intellectual property

We own the BreederHQ software, brand and content. Using the service does not transfer any of those rights to you.

9. Availability and disclaimer

We work hard to keep the service running but do not guarantee it will be uninterrupted or error-free, and features involving automated reading of photos are provided on a best-efforts basis. The service is provided “as is” to the extent permitted by law.

10. Limitation of liability

Nothing here limits liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss, or loss of profits or data, and our total liability in any 12-month period is limited to the fees you paid us in that period.

11. Termination

You can close your account at any time. We may suspend or end access if you breach these terms. On termination you can ask for an export of your data for a reasonable period before it is deleted.

12. Changes

We may update these terms; we will post the new version here and, for material changes, let you know. Continued use means you accept the updated terms.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Contact

Haijahr Limited, 61 Alexandra Road, Lowestoft, Suffolk, NR32 1PL. Email hello@haijahr.com.